FAQ

If you have a question not listed below, please contact us. We’re glad to help.

What kind of passport and/or ID requirements are needed to enter the United States of America?
The link below outlines passport and identification requirements for international visitors:
https://help.cbp.gov/app/answers/detail/a_id/572/~/entering-the-u.s.---documents-required-for-foreign-nationals-(international
The link below includes information on how to apply for a visa:
http://travel.state.gov/content/visas/en/visit.html

What’s the legal drinking age in the United States?

21 years of age

When is the best time to book flights?

Tuesday from 3 p.m. to around midnight is the best time to find competitive airfare. Friday around 3 a.m. is the worst time to find competitive airfare. The best time to book flights (before the travel date) for domestic fares is 3 months to 30 days. The best time to book (before the travel date) for international fares is 5.5 months to 1.5 months. The cheapest flights are on Tuesdays, Wednesdays, and Thursdays flying before breakfast and after dinner (red-eye flights). More expensive flights are on Fridays and Sundays. Tips for getting lower fares:

• Book with connecting flights
• Fly into bigger airports
• Shop for one passenger at a time to get different (cheaper) rates
• Sign up for airfare alerts

How far is the hotel from the airport?

Rosen Inn Lake Buena Vista is within 2 miles—about 2 minutes—from Walt Disney World® Resort, 3.4 miles from Discovery Cove, 3.7 miles from SeaWorld®, 4.2 miles from Aquatica®, and 7 miles from Universal Orlando® Resort. For more attractions and distances, check out the Attractions page.

How close is Rosen Inn Lake Buena Vista to the major attractions?

Rosen Inn Lake Buena Vista is within 2 miles—about 2 minutes—from Walt Disney World® Resort, 3.4 miles from Discovery Cove, 3.7 miles from SeaWorld®, 4.2 miles from Aquatica®, and 7 miles from Universal Orlando® Resort. For more attractions and distances, check out the Attractions page.

How can I purchase tickets to attractions like Walt Disney World®, SeaWorld®, and Universal Orlando™ Resort?

Our Guest Services Desk is happy to assist guests with purchasing attraction tickets. As a Good Neighbor Hotel, we offer an attractive set of Walt Disney World® Ticket Packages that include hotel stay. Click here to purchase just the Walt Disney World tickets without a hotel.

Are there shuttles to area attractions?

Rosen Inn Lake Buena Vista offers free scheduled shuttles to Walt Disney World® theme parks, Universal™ Orlando, and SeaWorld® Orlando. For information on shuttle service to area shopping, check out the Orlando Shopping page. Reservations for all shuttle service is required.

Is there an on-site car rental agency?

Car rentals can be made onsite at our sister hotel, Rosen Centre, through Enterprise Rent-A-Car. For more information, please call Rosen Centre at 407-996-9840, or use the Enterprise phone in the guest lobby.

How old do you have to be to rent a car?

The minimum rental age is 21 years old, although larger rental car agencies only accept drivers 25 years of age or older. The rental car agencies that accept younger drivers require the driver to present a credit card and charge extra “underage” fees. Check with your car rental agent for more information.

Where can I find information on cool things to do while visiting Orlando?

Check out the Walt Disney World Events and Central Florida Events pages on this website. This is a great starting point for getting a quick list of upcoming events in and around Central Florida. Check out the Blog page for more great ideas for you and the family to enjoy.

What other services does the Guest Services Desk provide?

Guest Services can help you purchase attraction tickets, make reservations for scheduled shuttle services and for restaurants, arrange other transportation, assist in car rentals, and much more.

How old do you have to be to make guestroom reservations?

You have to be at least 18 years old.

What are check-in and check-out times?

Check-in is at 4 p.m. Check-out is by 11 a.m. Late check-out is available, but a fee may apply.

How do I book my event, like a wedding or family gathering, at the hotel?

Rosen Inn Lake Buena Vista has meeting space perfect for your dream destination wedding, family reunion, special event, and group gathering. We have special group discounts including room blocks, discounted guestroom rates, and other perks. Contact Rosen Inn's Sales Department for more information: (407) 996-7345 or toll-free at 1 (866) 506-7300.

Is Rosen Inn Lake Buena Vista rated by AAA and Walt Disney World?

Yes. Rosen Inn Lake Buena Vista is AAA Three Diamond rated hotel and a Walt Disney World Good Neighbor® Hotel.

What are my dining options?

Rosen Inn Lake Buena Vista offers great on-site restaurants, as well as light and to-go meals and snacks in our Lite Bite Mini-Market & Deli. View the onsite dining options on the Food & Fun page.

Do your restaurants offer specials for families?

We have a Kids Eat Free Program for children under 5 with each paying adult at the Boardwalk Buffet Restaurant. Visit the Guest Services Desk for pricing and restrictions.

Are there any other on-site entertainment options?

Rosen Inn Lake Buena Vista has two seasonally heated swimming pools, Ozzie’s Splash Zone—a water playground for kids, a video arcade game room, outdoor walking areas, and Comfort Zone Bar & Grille offering nightly drink and food specials.

What if I want to play golf?

Our sister hotel, Rosen Shingle Creek, has an excellent golf course marked as challenging yet enjoyable by all skill-level golf players. Book your tee time and game by calling the Shingle Creek Golf Pro Shop at (866) 996-9933.

Where can I keep my travelers' checks and other valuables?

Every guestroom comes with an electronic safe large enough for a laptop, which is available to you at no charge.

May I bring my pet?

Absolutely! Pets are welcome at Rosen Inn Lake Buena Vista. For the safety of our guests, employees, we ask guests and their accompanying pets to follow a few basic rules and guidelines. Please check with Rosen Inn Lake Buena Vista for a full list of guidelines or you can view the online Pet Policy.

Do you have non-smoking rooms available?

Every guestroom is non-smoking. There are designated smoking areas outside near the guestrooms.

What accommodations are in the ADA-compliant guestrooms?

ADA compliant guestrooms may include lever handles on all doors, transfer benches, lower towel rack, ADA compliant toilet, hand-held shower wand, an accessible closet, a strobe light on the fire alarm, grab bars, and closed captioning on the TV.

How do I book an ADA-compliant guestroom?

Please call the hotel to book an ADA-compliant guestroom: 407-996-7236.

What amenities are available in each guestroom?

Every guestroom comes with mini-refrigerators, microwaves, a single-serve coffee maker, iron and iron board, a hairdryer, and more. Baby cribs are provided free upon request and an extra rollaway bed may be added to your room for a small daily fee, plus tax.

Do you have any unique amenities that could make our stay more special?

Yes! Create a personalized experience with a variety of in-room gift baskets, treatments, flower arrangements, candy, and chocolate spreads. Call the hotel’s sales department for a complete list of specialized packages and services: (407) 996-7345.

What are your parking arrangements?

Rosen Inn Lake Buena Vista offers free, 24-hour-secured parking with plenty of room for buses and RVs.

Does the hotel have laundry facilities and offer dry cleaning services?

Yes. We have a self-serve coin laundry facility on site. For valet dry cleaning or laundry service, please contact the front desk.

What credit cards do you accept?

We accept Visa, MasterCard, American Express, Discover, Diners Club/Carte Blanch, Encore, and JCB.

Do the hotels offer business services?

Faxing, copying, and package shipping services are available in the Business Center. Please visit the Business Center for policies and a detailed list of services and fees. Complimentary computer kiosks are available in the lobby.